Seen at Insurance Journal:
Massachusetts officials ordered Liberty Mutual Group this week to halt a direct mail advertising campaign and pay back drivers who may have lost money from what the state attorney general called the company’s “allegedly misleading” fliers.
Attorney General Martha Coakley announced the results of her office’s investigation into the mailers, which she said promoted lower rates and special discounts not available in Massachusetts.[...]
Liberty Mutual mailed the advertisements to potential customers in all 50 states and made clear that certain promotions would not apply everywhere, company spokesman Glenn Greenberg said.
“It’s a shame that here, in our home state, we are unable to offer our customers the same competitive products, services and discounts that we do in 49 other states,” he read from a prepared statement.